RISK & GOVERNANCE
Why those who collect reviews cannot certify their integrity
A verified review does not guarantee a representative score. Why those who collect reviews cannot certify their integrity, and why the DMCC Act calls for an independent third party.
June 2026
RISK & GOVERNANCE
Insurance: how to choose a review platform and stay compliant
In the UK an insurer's review compliance runs through two steps: choosing the most compliant platform on data, moderation and presentation, and making the collection representative. The platform will not take the second step for the brand.
July 2026
REGULATION
The DMCC Act banned fake reviews in the UK. And the aggregate score is in scope too.
The DMCC Act 2024 made fake reviews a banned practice. But the law also covers the aggregate score itself. Why UK review compliance is now a question of measurement, not policy.
June 2026
AGCM RULING
A 4 million euro reviews ruling in Italy, and why it matters under the UK's new fake-review regime
An Italian authority sanctioned a major review platform 4 million euro for unfair practices. The same conduct is now a banned practice under the UK's Digital Markets, Competition and Consumers Act.
April 2026
RISK & GOVERNANCE
AI and online reviews: how artificial intelligence will amplify reputational risk
Review platforms are the second most cited source in AI answers. A study of 800,000 AI responses reveals how artificial intelligence will amplify reputational risk for businesses.
May 2026
RISK & GOVERNANCE
Google makes AI visibility measurable. For those who manage reviews, this changes everything.
Google has launched generative AI performance reports in Search Console. AI visibility is now a separate metric. What it means for those who manage online reputation.
June 2026